{"id":3,"date":"2023-03-31T12:28:33","date_gmt":"2023-03-31T12:28:33","guid":{"rendered":"https:\/\/wp.maxvp.net\/?page_id=3"},"modified":"2026-02-26T07:56:00","modified_gmt":"2026-02-26T07:56:00","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/maxvp.net\/?page_id=3","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\n

1) Who We Are (Data Controller)<\/strong><\/h2>\n\n\n\n

<\/p>\n\n\n\n

If you have privacy questions or requests, contact: ( privacy@maxvp.net).<\/p>\n\n\n\n

2) Scope<\/strong><\/h3>\n\n\n\n

This Privacy Policy explains how we collect, use, share, and protect personal data when you:<\/p>\n\n\n\n

    \n
  • visit our website (maxvp.net),<\/li>\n\n\n\n
  • purchase or manage a subscription,<\/li>\n\n\n\n
  • use our applications and VPN-related services,<\/li>\n\n\n\n
  • contact support.<\/li>\n<\/ul>\n\n\n\n

    3) Our \u201cNo-Logs\u201d Position (Plain English)<\/strong><\/h3>\n\n\n\n

    We built MaxVP to minimize data collection. Specifically:<\/p>\n\n\n\n

    We do NOT log or store:<\/strong><\/p>\n\n\n\n

      \n
    • websites you visit, browsing history, or the content of your traffic,<\/li>\n\n\n\n
    • DNS queries of your browsing activity (except where you explicitly use a DNS feature that requires processing),<\/li>\n\n\n\n
    • the contents of communications (messages, files, app payloads),<\/li>\n\n\n\n
    • VPN traffic payload inspection (\u201cdeep packet inspection\u201d) for user profiling.<\/li>\n<\/ul>\n\n\n\n

      What we MAY process (limited operational data):<\/strong><\/p>\n\n\n\n

      To operate the service, prevent fraud, and keep systems stable, we may process limited technical\/operational data (see Section 4). We keep it minimal, purpose-limited, and time-limited<\/strong>.<\/p>\n\n\n\n

      4) What Data We Collect<\/strong><\/h3>\n\n\n\n

      We collect data in a few categories:<\/p>\n\n\n\n

      A) Account & Subscription Data<\/strong><\/h4>\n\n\n\n
        \n
      • Email address (used as your account identifier and for service communications)<\/li>\n\n\n\n
      • Subscription status, plan type, and internal order identifiers<\/li>\n<\/ul>\n\n\n\n

        B) Payment & Billing Data<\/strong><\/h4>\n\n\n\n

        Payments are processed via third-party payment providers. Depending on the provider and payment method, they may process:<\/p>\n\n\n\n

          \n
        • transaction amount, time, currency,<\/li>\n\n\n\n
        • billing country and tax-related details,<\/li>\n\n\n\n
        • payment method metadata (not the full card data accessible to us in most cases),<\/li>\n\n\n\n
        • fraud-prevention signals (e.g., IP address at time of purchase).<\/li>\n<\/ul>\n\n\n\n

          Important:<\/strong> MaxVP does not<\/strong> intentionally store full payment card numbers or CVV. Payment processing is handled by the payment provider under its own security standards.<\/p>\n\n\n\n

          C) Support & Communications<\/strong><\/h4>\n\n\n\n

          If you contact support (email\/chat), we may collect:<\/p>\n\n\n\n

            \n
          • your contact details (email),<\/li>\n\n\n\n
          • message content and attachments you provide,<\/li>\n\n\n\n
          • basic technical info you choose to share (device type, app version, error codes).<\/li>\n<\/ul>\n\n\n\n

            D) Technical & Operational Data (Minimal)<\/strong><\/h4>\n\n\n\n

            To run the service and prevent abuse, we may process:<\/p>\n\n\n\n

              \n
            • device\/app metadata (app version, OS, device type),<\/li>\n\n\n\n
            • active session state<\/strong> (e.g., whether a session is active, last successful connection time),<\/li>\n\n\n\n
            • limited anti-abuse\/fraud signals (e.g., unsuccessful login attempts count, rate-limiting indicators).<\/li>\n<\/ul>\n\n\n\n

              Credential safety:<\/strong> We do not intentionally write plaintext passwords to logs. We implement controls to avoid recording sensitive secrets (passwords, API keys, tokens). If you believe a secret was logged, contact us immediately at .<\/p>\n\n\n\n

              E) Smart DNS (If you enable it)<\/strong><\/h4>\n\n\n\n

              If you enable Smart DNS or any feature requiring IP authorization:<\/p>\n\n\n\n

                \n
              • we may store the IP address you register for that feature,<\/li>\n\n\n\n
              • only for the duration needed to keep the feature working (see retention below).<\/li>\n<\/ul>\n\n\n\n

                5) How We Use Data (Purposes)<\/strong><\/h3>\n\n\n\n

                We use personal data to:<\/p>\n\n\n\n

                  \n
                • create and maintain your account and deliver the service,<\/li>\n\n\n\n
                • process payments, renewals, refunds, and prevent fraud,<\/li>\n\n\n\n
                • provide customer support and troubleshoot issues,<\/li>\n\n\n\n
                • protect infrastructure and enforce security (anti-abuse, rate limiting, bot protection),<\/li>\n\n\n\n
                • comply with legal obligations (tax\/accounting, lawful requests where applicable).<\/li>\n<\/ul>\n\n\n\n

                  6) Legal Bases (GDPR)<\/strong><\/h3>\n\n\n\n

                  Where GDPR applies, we rely on:<\/p>\n\n\n\n

                    \n
                  • Contract<\/strong> (to provide the service you purchased),<\/li>\n\n\n\n
                  • Legitimate interests<\/strong> (security, fraud prevention, service reliability),<\/li>\n\n\n\n
                  • Legal obligation<\/strong> (tax\/accounting compliance),<\/li>\n\n\n\n
                  • Consent<\/strong> (where required, e.g., optional marketing communications).<\/li>\n<\/ul>\n\n\n\n

                    7) Data Sharing (Processors)<\/strong><\/h3>\n\n\n\n

                    We share personal data only as needed, with vetted service providers (\u201cprocessors\u201d), such as:<\/p>\n\n\n\n

                    These providers process data under contractual obligations to protect it and use it only for providing services to us.<\/p>\n\n\n\n

                    We do not sell personal data.<\/strong><\/p>\n\n\n\n

                    8) International Data Transfers<\/strong><\/h3>\n\n\n\n

                    Our service and providers may process data in countries where our infrastructure or vendors operate (which may include the EEA and other jurisdictions).<\/p>\n\n\n\n

                    When personal data is transferred internationally (including outside the EEA), we use appropriate safeguards such as:<\/p>\n\n\n\n

                      \n
                    • adequacy decisions (where applicable),<\/li>\n\n\n\n
                    • Standard Contractual Clauses (SCCs) or equivalent lawful mechanisms,<\/li>\n\n\n\n
                    • vendor due diligence and security commitments.<\/li>\n<\/ul>\n\n\n\n

                      9) Data Retention (Clear, Defensible)<\/strong><\/h3>\n\n\n\n

                      We retain data only as long as necessary for the purposes described:<\/p>\n\n\n\n

                        \n
                      • Account data (email, subscription identifiers):<\/strong> while your account is active, and up to 24 months<\/strong> after closure (unless legal obligations require longer).<\/li>\n\n\n\n
                      • Payment and billing records:<\/strong> retained as required by applicable tax\/accounting laws (often 5\u201310 years<\/strong>, depending on jurisdiction).<\/li>\n\n\n\n
                      • Support communications (tickets\/chats):<\/strong> typically 6\u201312 months<\/strong>, unless needed longer for dispute resolution.<\/li>\n\n\n\n
                      • Operational\/security logs (if any):<\/strong> retained for a short period<\/strong> (typically 7\u201330 days<\/strong>) to diagnose incidents and prevent abuse.<\/li>\n\n\n\n
                      • Smart DNS authorized IP (if enabled):<\/strong> kept only while the feature is enabled and removed upon disabling or service termination (with short grace periods for operational continuity).<\/li>\n<\/ul>\n\n\n\n

                        After retention expires, we delete or irreversibly anonymize data.<\/p>\n\n\n\n

                        10) Security Measures<\/strong><\/h3>\n\n\n\n

                        We use reasonable technical and organizational measures to protect data, including:<\/p>\n\n\n\n

                          \n
                        • TLS encryption for data in transit,<\/li>\n\n\n\n
                        • access controls and least-privilege permissions,<\/li>\n\n\n\n
                        • monitoring and abuse prevention controls,<\/li>\n\n\n\n
                        • secure password handling (hashed and salted where applicable),<\/li>\n\n\n\n
                        • incident response processes.<\/li>\n<\/ul>\n\n\n\n

                          No internet service can guarantee absolute security. We continuously improve safeguards as threats evolve.<\/p>\n\n\n\n

                          11) Cookies and Tracking<\/strong><\/h3>\n\n\n\n

                          We may use essential cookies for site functionality and security. If we use analytics or non-essential cookies in the future, we will:<\/p>\n\n\n\n

                            \n
                          • disclose what is used,<\/li>\n\n\n\n
                          • provide choices where required by law.<\/li>\n<\/ul>\n\n\n\n

                            12) Your Rights<\/strong><\/h3>\n\n\n\n

                            Depending on your location, you may have rights to:<\/p>\n\n\n\n

                              \n
                            • access your data,<\/li>\n\n\n\n
                            • correct inaccurate data,<\/li>\n\n\n\n
                            • delete data (subject to legal limits),<\/li>\n\n\n\n
                            • restrict or object to processing,<\/li>\n\n\n\n
                            • data portability,<\/li>\n\n\n\n
                            • withdraw consent (where processing is based on consent),<\/li>\n\n\n\n
                            • lodge a complaint with a data protection authority.<\/li>\n<\/ul>\n\n\n\n

                              To exercise rights, contact: . We may request verification to protect your account.<\/p>\n\n\n\n

                              13) Children\u2019s Privacy<\/strong><\/h3>\n\n\n\n

                              MaxVP is not intended for children. We do not knowingly collect data from minors. If you believe a minor provided data, contact us to delete it.<\/p>\n\n\n\n

                              14) Changes to This Policy<\/strong><\/h3>\n\n\n\n

                              We may update this policy to reflect service or legal changes. We will update the Effective Date and, for material changes, provide notice via the website or email where appropriate.<\/p>\n","protected":false},"excerpt":{"rendered":"

                              1) Who We Are (Data Controller) If you have privacy questions or requests, contact: ( privacy@maxvp.net). 2) Scope This Privacy Policy explains how we collect, use, share, and protect personal data when you: 3) Our \u201cNo-Logs\u201d Position (Plain English) We built MaxVP to minimize data collection. Specifically: We do NOT log or store: What we […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/maxvp.net\/index.php?rest_route=\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/maxvp.net\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/maxvp.net\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/maxvp.net\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/maxvp.net\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3"}],"version-history":[{"count":2,"href":"https:\/\/maxvp.net\/index.php?rest_route=\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":100,"href":"https:\/\/maxvp.net\/index.php?rest_route=\/wp\/v2\/pages\/3\/revisions\/100"}],"wp:attachment":[{"href":"https:\/\/maxvp.net\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}